The Client Report Structure That Survives the Scroll
Most reports are built to prove work happened. The ones that renew retainers are built to answer one question fast: is my money working, and what are you doing about it?
Page one is the whole game
Client attention follows a cliff: everyone reads page one, half skim page two, almost nobody reaches the channel appendix. Structure for the cliff:
- Verdict sentence — one line, plain English: "Spend was flat, revenue up 12%, driven by retargeting; search underperformed and we're restructuring it."
- Three numbers — the KPIs this client actually pays for, vs last month and vs target. Not twelve. Three.
- What we did / what's next — five bullets max, dated actions, owned promises.
The middle: evidence, not inventory
Charts that support the verdict earn a page. Channel tables exist to be checked, not read — one page each, consistent month to month so a client can compare June to May without re-learning the layout. Anything you can't tie back to the verdict is inventory; cut it.
The discipline that makes it cheap
bespoke_structure × per_client = 11pm assembly, forever
A fixed structure feels less artisanal. It's also what makes 15 reports producible in an hour instead of a week — and clients prefer the consistency anyway. Custom belongs in the verdict and the recommendations, not in the scaffolding.
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